We just returned from a 2 day draining at Pal’s Business Excellence Institute with part of our management team. Pal’s has created a Six Sigma approach to the restaurant industry. They are shocking their industry with the average customer returning 4 times a week and a window turn time of 18 seconds. We hope we were able to soak in some knowledge on improving our services to our customers. We believe in investing in our people so they can serve the customer better!